We are with you whenever you need

We are as close to you as a phone call for any information or assistance request. We are ready to support you in your e-commerce process with our expert customer representative team.

24/7 call
Central Support

You can call our support line at 0216 326 04 77 to reach our expert team for any issue you need technical support.

* Possibility to get help by phone 24/7
* Expert support team in the field

Creating a Request

You can create a technical support ticket (ticket) for us through the IdeaSoft customer center to solve your technical problems. You can follow up your registration from the same area and by sending a notification e-mail to your e-mail address.

* Create a 24/7 support request

E-commerce Panel Trainings

You can use all the features in your management panel more efficiently with our basic and advanced training programs that we organize every week. You can also learn all the details you need to pay attention to when doing e-commerce.

* Basic and advanced e-commerce panel trainings

Help Articles
and Topic Descriptions

Our advanced help pages guide you to use all the features of your e-commerce site easily. You can find help articles, lectures and answers to frequently asked questions (FAQs) through the customer center on our site.

* Help articles describing panel usage
* Answers to frequently asked questions

With Video
Subject Descriptions

E-ticaret sitenizi yönetmenizi sağlayan panelinizi daha verimli kullanabilmeniz adına konu anlatım videolarımız size yol gösterecektir. Uzman ekiplerimizin hazırlamış olduğu videolu konu anlatımlarına sitemizdeki müşteri merkezi üzerinden erişebilirsiniz.

* Video tutorials explaining panel usage

Version Update

IdeaSoft users; benefits from all maintenance, development and updates performed on the system free of charge. The contents of all version updates can be followed in detail from the administration panel.

* New features added constantly
* Periodic version updates


In order to provide you with detailed information about the IdeaSoft panel and the current dynamics of the e-commerce sector, you can attend the training and webinars we organize online, regardless of the venue, and increase your knowledge of the sector.

* Online trainings about e-commerce

To get more information “0850 307 67 47” you can call from this hotline