While selling to the customer is the biggest target for E-Commerce Sites, after-sales services are is fundamental to customer retention. Invoicing in the computer environment, current information in the commercial program is transferred in a correct format, there is no error during the recording of stocks, sales increase is starting to pose a serious problem.
Many e-commerce companies are not able to complete their daily sales, invoicing processes. delivers to customers late. Accounting program when product returns or replacement requests are made. There are serious problems due to the incompatibility of stock codes and e-commerce site. of a non-existent product Selling it is a situation that is common but creates big problems. The product ordered by the customer They can object to their return, make complaints in different channels, and contact different people. Thinking that he can solve the problem by meeting, he can make the situation disrupt the functioning of the virtual store.
With commercial software integrations, both in-company operation is automated and errors are made thanks to automation. minimized, as a result of this, the motivation of the employees increases and their performance increases. All As a result of these, there is a serious reduction in costs as more work can be done with less personnel. is occurring.
T-Soft Automation Tracking System (OTS) is a unique technology developed by T-Soft. Service Orders are not transferred for the sites we give and the number of daily orders can exceed 2000, Not updating the stocks can cause big problems as of every passing minute. Integration In order to work, it is necessary to work in an office environment where the customer has commercial software.
The speed of the office internet, the client’s commercial software not working due to a problem, the client’s local server’s processor, ram density, disk occupancy may affect the integration. of these problems Having one is a reason for the integration software not to work. Thanks to OTS integrations are monitored from a center and when a problem occurs, intervention or action can be taken. can be obtained.
There are 2 commonly used integration models. In the first model, the virtual store is taken to the center, and the commercial The software is used to monitor accounting processes. In the second model, Commercial software is in the center. Projects without stock standards that sell a product that does not exist by importing XML from different platforms are the first model. they prefer. In this model, when the products are sold, commercial It is checked whether it is in the software, otherwise it is created and selected if any. Stock quantities from commercial software not transferred to the site. The stock amount is entered on the site. Therefore, while tens of thousands of products are sold on the site, commercial software only includes products that have historically been sold out.
Commercial Software Integrations Through Our Business Partners
There are many active integrations made in this way..
End-to-End Integrated Service
In projects, some of our customers have their own team, and some of them have a service company that receives system support.
For our customers who do not have an existing solution in this regard, our T-Service team can provide services from security solutions to obtaining licenses.
Licenses may vary according to needs. Enough, avoiding unnecessary costs.
Current Card Transfer from Commercial Software to Virtual Store
In projects for the dealer system, it is requested to transfer the dealers already in the ERP to the virtual store. This transfer can be realized with a specified user name and password. Dealer code as user name, tax number as password can be transferred.
With some controls, erroneous operations are prevented. For example, by entering a setting such as not sending more than 100 products at a time, the integration software will not perform the operation when trying to send more than this number of products. In this way, a
in commercial software The error will be prevented from causing problems in the virtual store.
When certain scenarios occur, the customer is notified by e-mail. If the integration is not able to transfer data, the customer is informed in this section, if there is an order that cannot be transferred, the customer is informed by sending an e-mail.
If the ERP software supports it, the names and descriptions of the products in different languages are transferred by integration in multi-language projects. Thus, the workload in multi-language projects is eliminated..
Price Transfer for Different Member Groups
If there are customers who buy products at different prices on the e-commerce site, different prices for each member group are sent to the virtual store from the commercial software.
Not Transferred Orders Report
There may be problems in order transfer due to different reasons. In this case, the orders that are not transferred are reported and presented to the site administrator, the customer can eliminate this problem or choose to enter it manually..